Responsibilities

• Provide professional, concierge-level client service, including client and neutral check-in, room assignments, front desk operations, and related responsibilities. Assist with the moderation of hybrid hearings, answer rollover calls, and route inquiries as appropriate.

• Perform administrative duties, including mail distribution, document retention, and inventory management. Ensure office supplies are available for both internal and external clients. Assist with special projects and participate on committees as assigned. Conduct client touchpoints as directed by management to ensure the Resolution Center is fully prepared to meet client needs.

• Coordinate food and beverage service, including café operations, snack and beverage replenishment, and the setup and breakdown of lunch buffets.

• Maintain facility operations by serving as a liaison with building management, security personnel, and janitorial staff. Partner with management to identify and resolve facility-related issues, including repair requests.

• Perform additional duties and responsibilities as assigned within the scope of the position.